CUSTOMER SERVICE
Payment Methods: Visa, Mastercard, Discover, American Express and PayPal. We also accept checks and money orders when sent with your order by postal mail.
30-Day Satisfaction Guarantee: If you are not completely satisfied with any item -- even a video you've already opened --
simply return it within 30 days for a full refund of the purchase price.
Backordered Items: All backordered items are clearly identified in the description. Backordered items will ship to you as soon as we get them at the normal
shipping charge for that order (no additional charge for a second shipment).
HOW TO CONTACT US
Physical address: 5390 Main St NE, Dept 1, Minneapolis, MN 55421 USA
Phone: 800-819-7111 or 763-571-5840
Fax: 763-571-5906
SHIPPING CHARGES: FOREIGN ADDRESSES
All prices in US dollars.
Customer responsible for any customs or taxes.
Sorry, no free shipping outside the USA
International airmail: A standard order placed now will ship on Monday, Nov. 23. Your package will usually arrive in 10 to 14 days. However, it may take up to 3 weeks. These airmail shipments are NOT trackable -- we can not tell you the location or status of your package during shipment.
| 1 item |
$11.99 |
| Each additional item |
$3.99 |
FedEx International: An order placed now will ship on Monday, Nov. 23. Your package will arrive in one week. These packages are completely trackable from the FedEx website. There is a $45 surcharge for this service. NOTE: FedEx can not ship to PO boxes. REQUIRES a local telephone number.
HEAVY ITEM SURCHARGES
Heavy accessories (e.g. dumbbells) have additional per-item charges or may not be available at all in
certain countries. We identify those items when you place them in your cart. Please email for rates and
availability at
collage@collagevideo.com
PLAYING VHS AND DVD VIDEOS OUTSIDE THE USA AND CANADA
All our videos use the NTSC television system.
DVDS: Most DVDs will work in any foreign DVD player that is NTSC-compatible (check your player's specifications to be sure). However, some DVDs are coded by the
manufacturer to only work in the US and Canada. Those "Region 1" DVDs will be identified at the end of the video description.
VHS Tapes: Our VHS tapes will not work in normal European VCR.