A Few Words About the Video Clips

Hello Collage Video visitors,

We are aware that not every DVD listed on the site has video preview clips - but virtually all the titles that we kept in stock from the "old" Collage site still have their clips and instructor reviews. Our video editors and fitness pros are hard at work creating clips for all of the newly-available titles as quickly as possible. Just last week we published more than 35 new clips for these DVDs.

The clips are created in industry standard MP4 format which most modern internet browsers and operating systems should play with no issues and 99% of our website visitors have had no problems playing them.

We've had feedback from a few customers who have experienced playback problems, however. 

Known problems: the internet browser Firefox by Mozilla does not natively support MP4 playback on Apple's Mac computers or Windows XP PC's. This is an issue that Mozilla has not yet fixed, so our suggestion for those of you on a Mac is to use its built-in Safari browser to view the site; Google's Chrome browser is also a good alternative. For Windows XP users we suggest trying Internet Explorer or Google Chrome (and please note that Microsoft has officially ended support and security updates for Windows XP). We have had a random report or two of Windows 7 users with occasional problems, but have not been able to reproduce them. Our suggestion for all users who experience a playback problem is to please try another internet browser first.

If you continue to experience problems with playback, please contact us at collage@collagevideo.com and tell us the type of computer you are using (PC or Mac), the operating system (which Windows or Mac OSX version), and your internet browser, We will continue to work with our techincal team to isolate any problems and keep you informed here.

Thank You.

By Collage Video | | chrome, explorer, firefox, mac, video clips, windows | 2 comments
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Comments

  • Collage Video - June 13, 2014

    Hello – All DVDs that had instructor reviews have retained them. We’ve added a lot of new titles that the “old” Collage never carried so those do not have reviews/comments yet. We have a team that is doing reviews for these titles and they will added as quickly as possible to those titles.

  • Eugenia Talley - June 13, 2014

    Where is the editors choice? I always appreciated the comments by collage’s editors that had actually used the tapes and rated them. Is that only on the hard copy catalogue?

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