I have a Fit Bit and a Polar HRM. For workouts, the HRM is far more accurate. But the FB showed me how inactive I was. I like my FB, but I prefer my HRM. It sounds like WW Active Link does the same as FB, but puts out points + values.
If you are doing WW, you take the cals burned from your work out and divide by 80 et voila--activity points!
I was so disappointed with Fit Bit's customer service. My base broke less than a week after having it. I was leaving on a walking vacation the following day. I asked them to mail a new base to my resort, thinking it would take 2 days to get it down to me, as it took 2 days for my Fit Bit to arrive at my house. I did tell them I was very disappointed that their product didn't last a week. They told me they couldn't and my situation was highly unusual. I told them going forward I would not make anymore Fit Bit purchases. So, about 10 days later, I get a plain envelope with a new base. Nothing else was in the envelope, no letter of apology. There was no attempt at customer recovery.
Here are some things I've noticed: My original base was from Indonesia, the new one is from Singapore--so maybe my situation wasn't so "highly unusual" after all. Something must have prompted them to change suppliers.
Also, there are numerous threads at the Fit Bit website singing the praises of Fit Bit's customer service, but why do so many people need replacements? I've read about bases not working, Fit Bits not holding charges--so these are obviously made on the cheap.
I also get a bit perturbed when I read on various fora that people have washed their Fit Bits or dropped them in the loo and they get a new Fit Bit, gratis and post haste. I read about a guy who got a replacement (free) Fit Bit to Melbourne, Australia
in 5 days.
I am sorry, a well-built item should last longer than a week. I think this is a company that just wants to hear positive feedback and shuts out the negative stuff.
They have a new Fit bit out and I just outside the exchange window.
I am done. They could release a Fit Bit that could make me look like Candice Swanepoel, and I still wouldn't bite.
ETA: In case I sound unreasonable, I would have been pleased with their CS if I had my Fit Bit for a while and this happened, but again I had the Fit Bit for 6 days. I think a bigger effort should have been made.
<message edited by Social Worker on Friday, September 21, 2012 8:09 PM>
The world needs more Marie Curies and fewer Kim Kardashians.