Order Status

Has my order shipped?
If you registered when you placed you order (meaning, you provided an e-mail address AND a password), click the "My Account / Order Status" link at the top right hand side of our site to check your order's status. If you did NOT register, contact customer service at collage@collagevideo.com with your order number for an update. PLEASE NOTE - Items marked as "Preorder" will be shipped separately from your other items and will ship on or about the date indicated on their product page.


How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.


How do I check my order status?
If you had registered when you placed you order (meaning, you provided an e-mail address AND a password), click the "My Account / Order Status" link at the top right hand side of our site to check your order's status. If you did NOT register, contact customer service at collage@collagevideo.com with your order number for an update.


My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you have ordered items that have gone temporarily out of stock, we will ship them to you as soon as they arrive at our warehouse.


When will my preorder/backorder arrive?
PLEASE NOTE - Items marked as "Preorder" will be shipped separately from your other items and will ship on or about the date indicated on their product page.
Backordered items will ship as soon as the item replenishes in our warehouse. You have the option to cancel backordered items prior to their shipment. We will e-mail you when the item ships out.

 

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