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PLEASE NOTE THAT ALL VIDEO PRODUCTS ON THIS SITE ARE DVD FORMAT - WE DO NOT SELL VHS TAPES.

Find quick answers to your questions below by clicking a Heading.

ORDER STATUS

  • Has my order shipped? 
  • How do I change quantities or cancel an item in my order? 
  • How do I check my order status? 
  • My order never arrived. 
  • An item is missing from my shipment. 
  • When will my preorder/backorder arrive?

ACCOUNT SETUP

  • How do I create an account? 
  • How do I edit my account information? 
  • I forgot my password. 

SHIPPING & RETURNS

  • When Will My Order Ship?
  • How much is my shipping?
  • Do you ship to my country? 
  • I received the wrong product.
  • What is your return policy/How do I return an item?

SERVICE & SECURITY

  • Service Commitment 
  • Privacy Policy 
  • Security

PRICING, BILLING, PAYMENT METHODS

  • How do I use a Discount or Coupon code?
  • Do I have to pay sales tax? 
  • I have a question on my charges.
  • What is your Price Protection policy?
  • What are my payment choices? 
  • I need a copy of my receipt/invoice. 
  • When will my credit appear on my account? 
  • When will my credit card be charged?

BUYER'S GUIDE

  • Can I pay by Check/Money Order? 
  • How do I buy/redeem a gift certificate? 
  • How do I find my product? 
  • How do I navigate the site? 
  • How do I use a coupon?

ADDITIONAL SUPPORT

  • How do I contact you?

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • Thanksgiving Holiday Hours

    Dear Collage Video Customers: Just a quick note to inform you of Collage Video's schedule for the upcoming holiday: Our phone and e-mail will close at 3:00 pm (Eastern) on Wednesday, November 25th, and resume at 9:00 am on Monday, November 30th. Orders placed from 11/25 through... read more

  • Debra Mazda, An Introduction

    by Debra Mazda Eating the right food, exercise and living a healthy life. Sounds easy but can be very difficult. But does it have to be? We all want to stay fit and look good and of course to have... read more

  • An Important Announcement from Collage Video

    To Our Valued Customers, During this Public Health Emergency your Collage Video team is thinking of you and your desire for a healthy home and family. As the situation remains fluid, we at Collage are staying as flexible as possible... read more