Help

PLEASE NOTE THAT ALL VIDEO PRODUCTS ON THIS SITE ARE DVD FORMAT - WE DO NOT SELL VHS TAPES.

Find quick answers to your questions below by clicking a Heading.

ORDER STATUS

  • Has my order shipped? 
  • How do I change quantities or cancel an item in my order? 
  • How do I check my order status? 
  • My order never arrived. 
  • An item is missing from my shipment. 
  • When will my preorder/backorder arrive?

ACCOUNT SETUP

  • How do I create an account? 
  • How do I edit my account information? 
  • I forgot my password. 

SHIPPING & RETURNS

  • When Will My Order Ship?
  • How much is my shipping?
  • Do you ship to my country? 
  • I received the wrong product.
  • What is your return policy/How do I return an item?

SERVICE & SECURITY

  • Service Commitment 
  • Privacy Policy 
  • Security

PRICING, BILLING, PAYMENT METHODS

  • How do I use a Discount or Coupon code?
  • Do I have to pay sales tax? 
  • I have a question on my charges.
  • What is your Price Protection policy?
  • What are my payment choices? 
  • I need a copy of my receipt/invoice. 
  • When will my credit appear on my account? 
  • When will my credit card be charged?

BUYER'S GUIDE

  • Can I pay by Check/Money Order? 
  • How do I buy/redeem a gift certificate? 
  • How do I find my product? 
  • How do I navigate the site? 
  • How do I use a coupon?

ADDITIONAL SUPPORT

  • How do I contact you?

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● Collage@CollageVideo.com

From Our Blog

  • IMPORTANT: Your 2018 Holiday Shipping Deadlines

    Attention Collage Video Customers:  Getting orders out on time this holiday season (and always!) is crucial for both you, and us.  This time of year we experience high volumes of orders, so we urge you to err on the side of caution,... read more

  • National Day of Mourning - Postal Service Closed Tomorrow, December 5th 2018

    Attention Collage Video Customers:  The USPS will limit its service on Wednesday, December 5th, as it observes a National Day of Mourning.  For more details, please follow the link:  https://www.usps.com/national-day-of-mourning/welcome.htm If you have any questions, please feel free to contact us via... read more

  • Thanksgiving Holiday Weekend Hours 2018

    Dear Collage Video Customers: Just a quick note to inform you of Collage Video's schedule for the upcoming Thanksgiving holiday weekend: Our phone and e-mail will close at 2:00 pm (Eastern) on Wednesday, November 21 and resume at 9:00 am on Monday,... read more