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PLEASE NOTE THAT ALL VIDEO PRODUCTS ON THIS SITE ARE DVD FORMAT - WE DO NOT SELL VHS TAPES.

Find quick answers to your questions below by clicking a Heading.

ORDER STATUS

  • Has my order shipped? 
  • How do I change quantities or cancel an item in my order? 
  • How do I check my order status? 
  • My order never arrived. 
  • An item is missing from my shipment. 
  • When will my preorder/backorder arrive?

ACCOUNT SETUP

  • How do I create an account? 
  • How do I edit my account information? 
  • I forgot my password. 

SHIPPING & RETURNS

  • When Will My Order Ship?
  • How much is my shipping?
  • Do you ship to my country? 
  • I received the wrong product.
  • What is your return policy/How do I return an item?

SERVICE & SECURITY

  • Service Commitment 
  • Privacy Policy 
  • Security

PRICING, BILLING, PAYMENT METHODS

  • How do I use a Discount or Coupon code?
  • Do I have to pay sales tax? 
  • I have a question on my charges.
  • What is your Price Protection policy?
  • What are my payment choices? 
  • I need a copy of my receipt/invoice. 
  • When will my credit appear on my account? 
  • When will my credit card be charged?

BUYER'S GUIDE

  • Can I pay by Check/Money Order? 
  • How do I buy/redeem a gift certificate? 
  • How do I find my product? 
  • How do I navigate the site? 
  • How do I use a coupon?

ADDITIONAL SUPPORT

  • How do I contact you?

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • An Important Announcement from Collage Video

    To Our Valued Customers, During this Public Health Emergency your Collage Video team is thinking of you and your desire for a healthy home and family. As the situation remains fluid, we at Collage are staying as flexible as possible... read more

  • Can Anyone Do Yoga?

    by Sarah Starr Can anyone do yoga? Short answer is yes. Yoga, at its core, is a breath practice. If you can breathe, you can do a form of yoga. The next question you may ask is what if I... read more

  • Important Announcement: Change in Email Address

    Hi everyone. Important announcement: As of today (11-22-2019), please contact us at customercare@collagevideo.com if you'd like to reach us via email. We are also available by phone: 1-800-819-7111 and on Facebook messenger: https://www.facebook.com/CollageVideo   Thank you! read more