Customer Service

Go HERE for our complete Help Directory. 


Payment Methods: Visa, MasterCard, Discover, American Express and PayPal. We also accept checks and money orders (USA orders only) when sent with your order by postal mail.

Privacy policy: We respect your privacy


Return Policy

 Any DVD – opened or unopened – can be requested to be returned within 7 days after the delivery of your purchase. Approved returns are available to be returned  for store credit (issued via a non-expiring digital Gift Card) or via your credit card payment method for a refund of the purchase price not including shipping.

More information: Shipping and Returns


How To Contact Us

Email: customercare@collagevideo.com

Address: 210 West Parkway, Suite 7, Pompton Plains, NJ 07444 USA

Phone: 800-819-7111 or 201-464-4921

Fax: 201-488-6112

Customer Service hours are Monday-Friday 9:00 am to 4:45 pm; Eastern Standard Time.

Se habla Español


Shipping Charges (USA)

USA shipping is $3.49 for all order totaling $25.00 or less.

Orders of $25.00 or higher ship FREE to the USA.

Go HERE for complete shipping details.


Shipping Charges (Canada & International)

All prices in US dollars. Customer responsible for any customs or taxes. Sorry, no free shipping outside the USA.

Go HERE for complete shipping details.

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • Thanksgiving 2021 Hours

    Dear Collage Video Customers, Just a quick note to inform you of Collage Video's schedule for the Thanksgiving holiday: our phone and email will close at 3:00 pm (Eastern) on Wednesday, November 24 and will resume on Monday, November 29... read more

  • Login Issue

    We're aware of the ongoing login issue (homepage 'buttons' failing to direct), and are currently investigating the cause of the problem.  Temporary solutions: 1.) Login via URL: https://www.collagevideo.com/account/login Create an account via URL: https://www.collagevideo.com/account/register Account details and order history can be accessed... read more

  • Two More Happy Yoga DVDs Coming to Collage Video

    Happy Yoga from Sarah Starr is designed to bring you the beauty of Mother Nature as you receive yoga's rejuvenating benefits, including flexibility, toning, clarity and balance. Want to learn more about Sarah? Visit her instructor profile here. These titles... read more