Customer Service

Go HERE for our complete Help Directory. 


Payment Methods: Visa, MasterCard, Discover, American Express and PayPal. We also accept checks and money orders (USA orders only) when sent with your order by postal mail.

Privacy policy: We respect your privacy


Return Policy

 Any DVD – opened or unopened – can be requested to be returned within 7 days after the delivery of your purchase. Approved returns are available to be returned  for store credit (issued via a non-expiring digital Gift Card) or via your credit card payment method for a refund of the purchase price not including shipping.

More information: Shipping and Returns


How To Contact Us

Email: customercare@collagevideo.com

Address: 210 West Parkway, Suite 7, Pompton Plains, NJ 07444 USA

Phone: 800-819-7111 or 201-464-4921

Fax: 201-488-6112

Customer Service hours are Monday-Friday 9:00 am to 4:45 pm; Eastern Standard Time.

Se habla Español


Shipping Charges (USA)

USA shipping is $3.49 for all order totaling $25.00 or less.

Orders of $25.00 or higher ship FREE to the USA.

Go HERE for complete shipping details.


Shipping Charges (Canada & International)

All prices in US dollars. Customer responsible for any customs or taxes. Sorry, no free shipping outside the USA.

Go HERE for complete shipping details.

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • Thanksgiving Holiday Hours

    Dear Collage Video Customers: Just a quick note to inform you of Collage Video's schedule for the upcoming holiday: Our phone and e-mail will close at 3:00 pm (Eastern) on Wednesday, November 25th, and resume at 9:00 am on Monday, November 30th. Orders placed from 11/25 through... read more

  • Debra Mazda, An Introduction

    by Debra Mazda Eating the right food, exercise and living a healthy life. Sounds easy but can be very difficult. But does it have to be? We all want to stay fit and look good and of course to have... read more

  • An Important Announcement from Collage Video

    To Our Valued Customers, During this Public Health Emergency your Collage Video team is thinking of you and your desire for a healthy home and family. As the situation remains fluid, we at Collage are staying as flexible as possible... read more