Customer Service

Go HERE for our complete Help Directory. 


Payment Methods: Visa, MasterCard, Discover, American Express and PayPal. We also accept checks and money orders (USA orders only) when sent with your order by postal mail.

Privacy policy: We respect your privacy


Return Policy

 Any DVD – opened or unopened – can be requested to be returned within 7 days after the delivery of your purchase. Approved returns are available to be returned  for store credit (issued via a non-expiring digital Gift Card) or via your credit card payment method for a refund of the purchase price not including shipping.

More information: Shipping and Returns


How To Contact Us

Email: customercare@collagevideo.com

Address: 210 West Parkway, Suite 7, Pompton Plains, NJ 07444 USA

Phone: 800-819-7111 or 201-464-4921

Fax: 201-488-6112

Customer Service hours are Monday-Friday 9:00 am to 4:45 pm; Eastern Standard Time.

Se habla Español


Shipping Charges (USA)

USA shipping is $3.49 for all order totaling $25.00 or less.

Orders of $25.00 or higher ship FREE to the USA.

Go HERE for complete shipping details.


Shipping Charges (Canada & International)

All prices in US dollars. Customer responsible for any customs or taxes. Sorry, no free shipping outside the USA.

Go HERE for complete shipping details.

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • Important Announcement: Change in Email Address

    Hi everyone. Important announcement: As of today (11-22-2019), please contact us at customercare@collagevideo.com if you'd like to reach us via email. We are also available by phone: 1-800-819-7111 and on Facebook messenger: https://www.facebook.com/CollageVideo   Thank you! read more

  • Vacationing Without Neglecting Your Fitness Routine

    Hello Fitness Family! Allow me to introduce myself, my name is Kate and I am an employee at Collage Video. I am passionate about maintaining a healthy lifestyle; however, my body has had its struggles keeping up with the level... read more

  • American Flag Caprese Salad

    This recipe was found on the Food Network and is courtesy of the Food Network Kitchen Photo By: Matt Armendariz We find the Food Network's American Flag Caprese Salad to be the perfect compliment to any 4th of July party!  Although it's a... read more