Customer Service

Go HERE for our complete Help Directory. 


Payment Methods: Visa, MasterCard, Discover, American Express and PayPal. We also accept checks and money orders (USA orders only) when sent with your order by postal mail.

Privacy policy: We respect your privacy


Return Policy

 Any DVD – opened or unopened – can be requested to be returned within 7 days after the delivery of your purchase. Approved returns are available to be returned  for store credit (issued via a non-expiring digital Gift Card) or via your credit card payment method for a refund of the purchase price not including shipping.

More information: Shipping and Returns


How To Contact Us

Email: customercare@collagevideo.com

Address: 210 West Parkway, Suite 7, Pompton Plains, NJ 07444 USA

Phone: 800-819-7111 or 201-464-4921

Fax: 201-488-6112

Customer Service hours are Monday-Friday 9:00 am to 4:45 pm; Eastern Standard Time.

Se habla Español


Shipping Charges (USA)

USA shipping is $4.99 for all order totaling $25.00 or less.

Orders of $25.00 or higher ship FREE to the USA.

Go HERE for complete shipping details.


Shipping Charges (Canada & International)

All prices in US dollars. Customer responsible for any customs or taxes. Sorry, no free shipping outside the USA.

Go HERE for complete shipping details.

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • Best of 2021: Top 100 Workout DVDs

    This list consists of 2021's most popular DVDs across all workouts and instructors- chosen by you. It's been adjusted to exclude workouts that are no longer offered. Thanks for making it a great year. Cheers to 2022! Click here to view... read more

  • Holiday Hours 2021

    Dear Collage Video Customers, Just a quick note to inform you of Collage Video's schedule for the upcoming holiday: our phone and email will close at 3:00 pm (Eastern) on Thursday, December 23rd, and will resume on Monday, December 27th at 9:00 am.... read more

  • Collage welcomes instructors Brook Benten & Aimee Nicotera to the shop!

    Exciting news! We're welcoming two highly qualified instructors that will help you crush your fitness goals, shake up your routine, and offer a new source of motivation!   Brook Benten, B.S. in Exercise and Sport Science from Texas State University. Masters of... read more