Customer Service

Go HERE for our complete Help Directory. 


Payment Methods: Visa, MasterCard, Discover, American Express and PayPal. We also accept checks and money orders (USA orders only) when sent with your order by postal mail.

Privacy policy: We respect your privacy


Return Policy

Any DVD – opened or unopened – is returnable within 15 days of your receipt for store credit (issued via a non-expiring Gift Card) or a credit card refund of the purchase price not including shipping. 

More information: Shipping and Returns


How To Contact Us

Email: collage@collagevideo.com

Address: 210 West Parkway, Suite 7, Pompton Plains, NJ 07444 USA

Phone: 800-819-7111 or 201-464-4921

Fax: 201-488-6112

Customer Service hours are Monday-Friday 9:00 am to 4:45 pm; Eastern Standard Time.

Se habla Español


Shipping Charges (USA)

USA shipping is $3.49 for all order totaling $18.98 or less.

Orders of $18.99 or higher ship FREE to the USA.

(new rates effective 1/22/2016)

Go HERE for complete shipping details.


Shipping Charges (Canada & International)

All prices in US dollars. Customer responsible for any customs or taxes. Sorry, no free shipping outside the USA.

Go HERE for complete shipping details.

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● Collage@CollageVideo.com

From Our Blog

  • IMPORTANT: Your 2018 Holiday Shipping Deadlines

    Attention Collage Video Customers:  Getting orders out on time this holiday season (and always!) is crucial for both you, and us.  This time of year we experience high volumes of orders, so we urge you to err on the side of caution,... read more

  • National Day of Mourning - Postal Service Closed Tomorrow, December 5th 2018

    Attention Collage Video Customers:  The USPS will limit its service on Wednesday, December 5th, as it observes a National Day of Mourning.  For more details, please follow the link:  https://www.usps.com/national-day-of-mourning/welcome.htm If you have any questions, please feel free to contact us via... read more

  • Thanksgiving Holiday Weekend Hours 2018

    Dear Collage Video Customers: Just a quick note to inform you of Collage Video's schedule for the upcoming Thanksgiving holiday weekend: Our phone and e-mail will close at 2:00 pm (Eastern) on Wednesday, November 21 and resume at 9:00 am on Monday,... read more