New Collage Return Policy – Simple and Worry-Free!
UPDATE 1/13/2015 - The return period for all DVDs is now 30 days from your receipt.
UPDATE 11/11/2014 - Please note: if you return your entire order, your refund will be reduced by the amount of our actual shipping cost to you.
Any DVD – opened or unopened – is returnable within 30 days of your receipt for store credit or a credit card refund of the purchase price (not including shipping). This is easier for you than trying to exchange one title for another since you can take your time to choose the replacement workout that works best for you after you receive your credit…and there’s no worry about differences in price, etc. Credits will be applied within one to two business days after we receive your return. If you have a defective DVD, it will be replaced with the same title, if available, at no additional cost to you; if that title is no longer available a credit will be issued to you.
To return a DVD you must have an RA number issued by us; simply e-mail us with your order number, the title you wish to return, and if you would like Collage Video store credit or a credit card refund. If it’s a defective DVD, please specify nature of the defect. You will receive an RA number via e-mail to identify your return. Wrap your DVDs securely, include a copy of your e-mail notification & your contact information, and write the RA number on the outside of the package. Ship via a trackable service (we recommend USPS First Class Package mail) to:
107 Pink Street
Hackensack, NJ 07601
We reserve the right to modify or rescind this policy and to limit the returns or charge a restocking fee to any customer if we deem that this policy is being abused. Clearance and other specially-marked DVDs are not returnable unless defective and will be replaced with same item only. Shipping costs in either direction are not refundable.