The latest blog from Kathy Smith is now posted!
You can read it HERE!!!
UPDATE 12/31/2014 - We are now in the process of re-activating all the clips on the site. There are hundreds, so please be patient if the one you are looking for is not active yet. In the meantime please visit our YouTube channel HERE and search for the clip for the DVD you are interested in if you can't find it in our store.
What happened? Here's a lesson for you: DON'T TRUST THE "CLOUD" 100%! While the video server our clips live on in the cloud has proven very reliable (and is maintained by one of the largest companies in the world), a glitch occurred and caused the folder with the clips to delete itself. And, of course, this glitch also deleted the clip backup and locked the server from our access. That's all been fixed, so we are now re-uploading all the clips from our local backups. If you come across a title that has a "Play Clip" button but the clip doesn't work, please let us know at email@example.com
Hello Collage Video visitors,
We are aware that not every DVD listed on the site has video preview clips - but virtually all the titles that we kept in stock from the "old" Collage site still have their clips and instructor reviews. Our video editors and fitness pros are hard at work creating clips for all of the newly-available titles as quickly as possible. Just last week we published more than 35 new clips for these DVDs.
The clips are created in industry standard MP4 format which most modern internet browsers and operating systems should play with no issues and 99% of our website visitors have had no problems playing them.
We've had feedback from a few customers who have experienced playback problems, however.
Known problems: the internet browser Firefox by Mozilla does not natively support MP4 playback on Apple's Mac computers or Windows XP PC's. This is an issue that Mozilla has not yet fixed, so our suggestion for those of you on a Mac is to use its built-in Safari browser to view the site; Google's Chrome browser is also a good alternative. For Windows XP users we suggest trying Internet Explorer or Google Chrome (and please note that Microsoft has officially ended support and security updates for Windows XP). We have had a random report or two of Windows 7 users with occasional problems, but have not been able to reproduce them. Our suggestion for all users who experience a playback problem is to please try another internet browser first.
If you continue to experience problems with playback, please contact us at firstname.lastname@example.org and tell us the type of computer you are using (PC or Mac), the operating system (which Windows or Mac OSX version), and your internet browser, We will continue to work with our techincal team to isolate any problems and keep you informed here.