Collage Video Blog

Posts in the thank you category

4th of July Weekend Schedule

Dear Collage Video Customers,

Just a quick note to inform you of Collage Video's schedule for the upcoming Independence Day holiday weekend:

Customer Service phone and e-mail closes at 2:00 pm (Eastern) on Friday, June 30 and will reopen at 9:00 am on Wednesday, July 5.
Orders placed from June 30 through July 4 will begin processing for shipping on July 5. 

For inquiries and questions regarding your order, please call us at 1-800-819-7111 and leave us a detailed message. You may also reach us by email at collage@collagevideo.com

Happy Independence Day from your Collage Video Family!

Don't forget to take advantage of our 4th of July weekend special! Please enter coupon code 4JULY17 at checkout to receive 17% off your purchase!

Thank you

Christmas Schedule

Just a quick note to inform you of Collage Video's schedule for the upcoming Christmas holiday weekend:

Customer Service phone and e-mail closes at 2:00 pm (Eastern) on Thursday, December 24 and resumes at 9:00 am on Monday, December 28. Orders placed from December 24 through December 28 will be processed for shipping on December 28. 

Thank you and Have a Safe & Healthy Holiday!

 

By Collage Video | | customer service, holiday, Holiday Schedule, hours, thank you | 0 comments | Read more

We are Moving!

We have big news and we wanted you to be the first to know!

Thanks to all of our loyal customers, Collage Video is moving to a new larger office and warehouse location!

On Thursday, March 19th, Customer Service will be closing at 1pm EST. Shipments may be delayed for an additional day or two during the move but we expect to be back to full operation by Tuesday, March 24. 

The mailing address of our new location is:

Collage Video
210 West Parkway, Unit 7
Pompton Plains, NJ 07444

Our phone numbers, e-mail, etc., remain the same.

Thank you for your understanding.

By Collage Video | | customer service, hours, thank you | 0 comments | Read more

Video Clip Problem

UPDATE 12/31/2014 - We are now in the process of re-activating all the clips on the site. There are hundreds, so please be patient if the one you are looking for is not active yet. In the meantime please visit our YouTube channel HERE and search for the clip for the DVD you are interested in if you can't find it in our store.

What happened? Here's a lesson for you: DON'T TRUST THE "CLOUD" 100%! While the video server our clips live on in the cloud has proven very reliable (and is maintained by one of the largest companies in the world), a glitch occurred and caused the folder with the clips to delete itself. And, of course, this glitch also deleted the clip backup and locked the server from our access. That's all been fixed, so we are now re-uploading all the clips from our local backups. If you come across a title that has a "Play Clip" button but the clip doesn't work, please let us know at collage@collagevideo.com

Thanks.

By Collage Video | | thank you, video clips, watch | 0 comments | Read more

New "Fit Forever with Kathy" Blog Now Posted

The latest blog from Kathy Smith is now posted!

You can find it at this link: Fit Forever with Kathy!

Thanks!

UPDATES: Forum, Catalog, New Design

Thanks again for making Collage Video your choice for fitness and wellness DVDs. Just a couple of fast updates to keep you in the loop.

  1. The Collage Video Forum is back up and running and waiting for your participation. Click HERE to check it out.
  2. We are working on a new edition of the Collage printed catalog - no exact time yet when it will become available, but be assured we are aware of your interest and will have it ready as soon as possible.
  3. UPDATE 6/30: New site is live now! And finally, we're pleased to announce that our complete Collage Video site re-design should be up and running in the next week or so after final testing is completed. We've added a bunch of requested features and given it a sharp & modern look & feel. We think you'll be happy with the result, so check it out

 

By Collage Video | | catalog, coming soon, forum, thank you, watch, website | 0 comments | Read more

Return Policy

 

FYI - Based on your feedback, we are currently re-evaluating our return policy regarding opened DVDs. Watch this blog for details in the very near future.
By Collage Video | | Returns, thank you, watch | 0 comments | Read more

Thank You!

Hello Collage Video customers!

We've only had the site re-opened (unofficially, the public launch will be forthcoming) for a week now and we've been inundated with orders. Thank you very much for your support of the new Collage Video website.

We are adding video clips, time graphs, and Certified Instructor descriptions as quickly as possible to those new products that do not have them. 

We want to hear from you and we take your feedback very seriously - feel free to leave comments on this blog or simply e-mail us at: collage@collagevideo.com with your ideas and/or product suggestions.

Please be aware that we are making daily updates and improvements to the site - many times based on your feedback - so check back often to see the changes take place.

Thanks again!

By Collage Video | | thank you | 0 comments | Read more

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

  • Labor Day Holiday Hours

    Dear Collage Video Customers: Just a quick note to inform you of Collage Video's schedule for the upcoming holiday weekend: Our phone and e-mail will close at 3:00 pm (Eastern) on Friday September 4th, and resume at 9:00 am on Tuesday, September... read more

  • Debra Mazda, An Introduction

    by Debra Mazda Eating the right food, exercise and living a healthy life. Sounds easy but can be very difficult. But does it have to be? We all want to stay fit and look good and of course to have... read more

  • An Important Announcement from Collage Video

    To Our Valued Customers, During this Public Health Emergency your Collage Video team is thinking of you and your desire for a healthy home and family. As the situation remains fluid, we at Collage are staying as flexible as possible... read more