Collage Video Blog

Forum Software Upgrade / Review Software Update

Just a quick note to let you know that we are in the process of upgrading the software that runs the Collage Video Forum and that it will be going through periods over the next few days where it is not available for reading or posting.

Also - we are revamping our Product review software to eliminate a few bugs that caused duplicate entries and incorrect dates to appear on your reviews. There will be times where no reviews are showing but this is normal as we work through the upgrade and they will all return.

By Collage Video | | Forum, Reviews, Software, Upgrade, website | 0 comments | Read more

New "Ask Gilad" Blog now up!

Gilad's latest "Ask Gilad" blog is now posted. 

Find it HERE.

By Collage Video | | Ask Gilad, Gilad | 0 comments | Read more

New "Angie's Corner" posted today!

Angie Miller's latest blog, "What do stress, confidence, and brain health have in common?" is now available.

You can find it at this link: Angie's Corner

Thanks!

By Collage Video | | Angie Miller, Weekly Blog | 0 comments | Read more

You Can Pre-Order Gaiam's New Yoga DVDs Today!

Starting right now, you can pre-order Gaiam's two latest Yoga titles at a special price, click on each title for details:

BEGINNER'S YOGA KIT

YOGA FOR BELLY, BUTT & THIGHS WITH CHRISSY CARTER


See all Coming Soon pre-orders HERE

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New Exclusive Blog

We're proud to announce that instructor Angie Miller will be writing an exclusive weekly blog for us, beginning today!

You can find it at this link: Angie's Corner

Thanks!

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UPDATES: Forum, Catalog, New Design

Thanks again for making Collage Video your choice for fitness and wellness DVDs. Just a couple of fast updates to keep you in the loop.

  1. The Collage Video Forum is back up and running and waiting for your participation. Click HERE to check it out.
  2. We are working on a new edition of the Collage printed catalog - no exact time yet when it will become available, but be assured we are aware of your interest and will have it ready as soon as possible.
  3. UPDATE 6/30: New site is live now! And finally, we're pleased to announce that our complete Collage Video site re-design should be up and running in the next week or so after final testing is completed. We've added a bunch of requested features and given it a sharp & modern look & feel. We think you'll be happy with the result, so check it out

 

By Collage Video | | catalog, coming soon, forum, thank you, watch, website | 0 comments | Read more

New Lower Canadian & International Shipping

Hello,

Just a fast update to say that we have been able to lower our Canadian and International shipping rates. 

  • Canadian rates now start at $8.00 (instead of $10)
  • International rates now start at $11.00 (instead of $14)
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New Collage Return Policy – Simple and Worry-Free!

UPDATE 1/13/2015 - The return period for all DVDs is now 30 days from your receipt. 

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UPDATE 11/11/2014 - Please note: if you return your entire order, your refund will be reduced by the amount of our actual shipping cost to you. 

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Any DVD – opened or unopened – is returnable within 30 days of your receipt for store credit or a credit card refund of the purchase price (not including shipping). This is easier for you than trying to exchange one title for another since you can take your time to choose the replacement workout that works best for you after you receive your credit…and there’s no worry about differences in price, etc. Credits will be applied within one to two business days after we receive your return. If you have a defective DVD, it will be replaced with the same title, if available, at no additional cost to you; if that title is no longer available a credit will be issued to you.

To return a DVD you must have an RA number issued by us; simply e-mail us with your order number, the title you wish to return, and if you would like Collage Video store credit or a credit card refund. If it’s a defective DVD, please specify nature of the defect. You will receive an RA number via e-mail to identify your return. Wrap your DVDs securely, include a copy of your e-mail notification & your contact information, and write the RA number on the outside of the package. Ship via a trackable service (we recommend USPS First Class Package mail) to:

Collage Video

210 West Parkway, Unit 7

Pompton Plains, NJ 07444

USA

We reserve the right to modify or rescind this policy and to limit the returns or charge a restocking fee to any customer if we deem that this policy is being abused. Clearance and other specially-marked DVDs are not returnable unless defective and will be replaced with same item only. Shipping costs in either direction are not refundable.

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Return Policy

 

FYI - Based on your feedback, we are currently re-evaluating our return policy regarding opened DVDs. Watch this blog for details in the very near future.
By Collage Video | | Returns, thank you, watch | 0 comments | Read more

A Few Words About the Video Clips

Hello Collage Video visitors,

We are aware that not every DVD listed on the site has video preview clips - but virtually all the titles that we kept in stock from the "old" Collage site still have their clips and instructor reviews. Our video editors and fitness pros are hard at work creating clips for all of the newly-available titles as quickly as possible. Just last week we published more than 35 new clips for these DVDs.

The clips are created in industry standard MP4 format which most modern internet browsers and operating systems should play with no issues and 99% of our website visitors have had no problems playing them.

We've had feedback from a few customers who have experienced playback problems, however. 

Known problems: the internet browser Firefox by Mozilla does not natively support MP4 playback on Apple's Mac computers or Windows XP PC's. This is an issue that Mozilla has not yet fixed, so our suggestion for those of you on a Mac is to use its built-in Safari browser to view the site; Google's Chrome browser is also a good alternative. For Windows XP users we suggest trying Internet Explorer or Google Chrome (and please note that Microsoft has officially ended support and security updates for Windows XP). We have had a random report or two of Windows 7 users with occasional problems, but have not been able to reproduce them. Our suggestion for all users who experience a playback problem is to please try another internet browser first.

If you continue to experience problems with playback, please contact us at collage@collagevideo.com and tell us the type of computer you are using (PC or Mac), the operating system (which Windows or Mac OSX version), and your internet browser, We will continue to work with our techincal team to isolate any problems and keep you informed here.

Thank You.

By Collage Video | | chrome, explorer, firefox, mac, video clips, windows | 0 comments | Read more

Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● Collage@CollageVideo.com

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