Collage Video Blog

Posts in the customer service category

New Year 2018 Customer Service Hours

Dear Collage Video Customers,

Please note our schedule for the upcoming New Year's weekend:
Customer Service phone and e-mail closes at 3:00 pm (Eastern time) on Friday, December 29 and resumes at 9:00 am on Tuesday, January 2. Orders placed from 12/29 through 1/1 will begin processing for shipping on January 2.

Don't forget to browse our New Year's Sale! Please click below:

If you have any questions, please feel free to contact us via phone (1-800-819-7111) or email (collage@collagevideo.com).

We wish you all a Happy & Healthy New Year!

12.28.2017

By Customer Service | | closing, customer service, holiday, Holiday Schedule, hours | 0 comments | Read more

Christmas 2017 Customer Service Hours

Dearest Collage Video Customers,

Please note our schedule for the upcoming Christmas weekend:

Customer Service phone and e-mail closes at 2:30 pm (Eastern) on Friday, December 22 and resumes at 9:00 am on Tuesday, December 26. Orders placed from 12/22 through 12/25 will be begin processing for shipping on December 26.

If you have any questions, please feel free to contact us via phone (1-800-819-7111) or email (collage@collagevideo.com).

We wish you all a Merry Christmas!

12.22.2017

By Customer Service | | customer service, holiday, Holiday Schedule, website | 0 comments | Read more

Expect Holiday Shipping Delays

Dear Collage Video Customers,

This announcement is to notify our customers that due to high volume in online holiday shopping, shippers (USPS, UPS, FedEx etc.) are experiencing temporary delays.

To ensure your DVDs are delivered in time, please place your holiday and gift orders as soon as possible.

For your convenience, if you’re shipping gifts, for Hanukah, Kwanza, Christmas, or other holiday traditions, find the recommended deadlines in the following tables.

United States Postal Service:

 
FedEx:
UPS:

If you have any questions, please feel free to contact us via email (collage@collagevideo.com) or by phone (1-800-819-7111)

We appreciate your patience and wish you a Happy Holidays.

By Customer Service | | Announcement, customer service, shipping | 0 comments | Read more

Thanksgiving Weekend Hours 2017

Dearest Collage Video Customers,

Just a quick note to inform you of Collage Video's schedule for the upcoming Thanksgiving holiday weekend:

Our phone and e-mail will close at 3:00 pm (Eastern) on Wednesday, November 22 and resumes at 9:00 am on Monday, November 27. Orders placed from 11/22 through 11/26 will be begin processing for shipping on November 30.

If you have any questions, please feel free to contact us via phone (1-800-819-7111) or email (collage@collagevideo.com).

We wish all of Collage Video's customers a Happy Thanksgiving!

Ps: Need some Thanksgiving tips? Don’t forget to check out our Thanksgiving Blogs !!!

Please Click Here To Shop Our Black Friday 2017 Sale!

By Customer Service | | customer service, holiday, Holiday Schedule, Thanksgiving, website | 0 comments | Read more

Voicemails

Dear Customers,
Please note that our company voice mail system is currently inoperative. As a result, any voice messages left on our answering machine since September 29 cannot be heard or responded to. We are in the process of getting the system back up and running and expect it to resume operation shortly.

For questions regarding your order, or any other concerns, please feel free to call us during normal business hours (Mon- Thur 9am-4:45pm, Fri 9am-4:30pm EST). You may also email us at collage@collagevideo.com .
Thank you for your patience
Collage Video
1-800-819-71111

By Customer Service | | Announcement, customer service | 0 comments | Read more

Labor Day Weekend Customer Service Hours

Dear Friends,

Just a quick note to inform you of Collage Video's schedule for the upcoming Labor Day holiday weekend:

Customer Service phone and e-mail closes at 12:00 pm (Eastern) on Friday, September 1 and resumes at 9:00 am on Tuesday, September 5. Orders placed from 09/01 through 09/05 will be processed for shipping on 09/05. 

Don't forget to shop our Labor Day Sale:

And our Clearance workout DVDs:

If you have any questions, please leave us a message at 1-800-819-7111 or email us at collage@collagevideo.com

Wishing you a happy and healthy Labor Day weekend!

4th of July Weekend Schedule

Dear Collage Video Customers,

Just a quick note to inform you of Collage Video's schedule for the upcoming Independence Day holiday weekend:

Customer Service phone and e-mail closes at 2:00 pm (Eastern) on Friday, June 30 and will reopen at 9:00 am on Wednesday, July 5.
Orders placed from June 30 through July 4 will begin processing for shipping on July 5. 

For inquiries and questions regarding your order, please call us at 1-800-819-7111 and leave us a detailed message. You may also reach us by email at collage@collagevideo.com

Happy Independence Day from your Collage Video Family!

Don't forget to take advantage of our 4th of July weekend special! Please enter coupon code 4JULY17 at checkout to receive 17% off your purchase!

Thank you

March 14: Inclement Weather Closure

Dear Customers,
Collage Video's Customer Service phone and e-mail will be closed on Tuesday, March 14th due to severe snow conditions across the East Coast. Order processing and shipping operations will also be suspended until Wednesday, March 15th. All orders will begin processing on Wednesday, and will ship by Friday, March 17th latest.
Your patience is very much appreciated.
For urgent matters, please email us at collage@collagevideo.com or call us at 1-800-819-7111, and we will reply to you on Wednesday.
Stay warm, fit, healthy & safe!
Your Collage Video family
By Customer Service | | Announcement, closing, customer service, hours | 0 comments | Read more

Inclement Weather Closure

Dear Customers,

Collage Video's Customer Service phone and e-mail will be closed on Thursday, Feb. 9th due to severe snow conditions across the East Coast. Order processing and  shipping operations will also be suspended until Friday, Feb. 10th.

All orders will begin processing on Friday, and will ship by Monday, Feb 13th latest.

Your patience is very much appreciated.

Don't forget to check out our Thursday Special Sale!

If you have any questions, or concerns, please feel free to call or email us.

Thank you,

Collage Video
1-800-819-7111
collage@collagevideo.com
By Customer Service | | Announcement, closing, customer service, Sale, shipping, snow, Thursday, website | 0 comments | Read more

NEW Priority Shipping Rates

Dear Collage Video Customers,

Due to a recent increase in commercial shipping rates implemented by the United States Postal Service (USPS) for Priority Mail package service, we have modified and simplified our Domestic shipping rates and policies. These new rates are effective 01/16/2017.

For orders to USA addresses, all Priority Mail orders (up to 8 DVDs) will now ship for $7.49.

Thank You
Collage Video
1-800-819-7111
collage@collagevideo.com

By Collage Video | | Announcement, customer service, shipping, website | 0 comments | Read more
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Stay in Touch

Information

210 W. Parkway, Suite 7, Pompton Plains, NJ 07444 ● © Collage Video ● Exercise Video Specialists ● Fitness Videos and Workout Videos ● 1-800-819-7111 / 201-464-4921 ● CustomerCare@CollageVideo.com

From Our Blog

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